Refund policy

At Luminart, every artwork is custom-made and personalized specifically for each customer. We are committed to delivering high-quality products and ensuring customer satisfaction.

Returns & Exchanges

Due to the personalized nature of our products, we do not accept returns, exchanges, or cancellations once production has begun.

Please carefully review your order details, uploaded photos, and personalization information before completing your purchase.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Photos of the product
Photos of the packaging

After review, we may offer a replacement or refund where appropriate.

Incorrect Customer Information

Luminart is not responsible for issues resulting from:

Incorrect shipping addresses
Low-quality photos submitted by customers
Spelling errors provided during personalization
Incorrect order information entered at checkout

Lost Packages

If a package is lost during transit, please contact us and we will work with the shipping carrier to investigate and assist in finding a suitable solution.